FAQs
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12 articles
- Remove 'Update Password?' prompt in ChromeCan't log in? There have been issues with Chrome saving some users' PINs as their practice's password—here's a quick fix.
- FAQ: My label printer is printing an extra page
- Failed Notification Events DictionaryExplanations of fail reasons for email and SMS communications, found on the Failed Notification Events page.
- Is It Your Internet?A Quick Connectivity Guide for Practices
- Clear cache & cookiesLearn how to quickly clear cache and cookies in Chrome to improve browser performance and fix loading or login issues.
- Deleting a Stored Credit CardLearn how to delete a saved credit card from a client’s profile in Shepherd.
- If Your Prescription Labels Are Printing Smaller Than ExpectedLearn how to fix prescription labels printing too small by adjusting Shepherd label templates and Chrome print settings.
- How to Add Diagnoses or Chronic ConditionsLearn how to enable diagnosis libraries and add conditions to patient records in Shepherd.
- Troubleshooting the "Your connection is not private" messageResolve the "Your connection is not private" warning by checking system time, updating your browser, and clearing cached security data.
- Pounds vs KilogramsUnderstand Shepherd's conversion from lbs to kgs and the technical standard vs clinical shorthand.
- Data Backup & RecoveryShepherd continuously backs up and encrypts practice data, allowing recovery to within minutes of any point in the last 30 days.
- Windows Trackpad Scrolling Not WorkingIf two-finger scrolling stops working on a Windows trackpad, toggling the touchpad setting off and back on can often restore functionality.