FAQs
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9 articles
Remove 'Update Password?' prompt in ChromeCan't log in? There have been issues with Chrome saving some users' PINs as their practice's password—here's a quick fix.
FAQ: My label printer is printing an extra page
Failed Notification Events DictionaryExplanations of fail reasons for email and SMS communications, found on the Failed Notification Events page.
Is It Your Internet?A Quick Connectivity Guide for Practices
Clear cache & cookiesLearn how to quickly clear cache and cookies in Chrome to improve browser performance and fix loading or login issues.
Deleting a Stored Credit CardLearn how to delete a saved credit card from a client’s profile in Shepherd.
If Your Prescription Labels Are Printing Smaller Than ExpectedLearn how to fix prescription labels printing too small by adjusting Shepherd label templates and Chrome print settings.
How to Add Diagnoses or Chronic ConditionsLearn how to enable diagnosis libraries and add conditions to patient records in Shepherd.
Troubleshooting the "Your connection is not private" messageResolve the "Your connection is not private" warning by checking system time, updating your browser, and clearing cached security data.