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Troubleshooting the "Your connection is not private" message

Resolve the "Your connection is not private" warning by checking system time, updating your browser, and clearing cached security data.

Updated over a week ago

Purpose

This guide helps you troubleshoot the "Your connection is not private" message that can appear when your device does not fully recognize the security certificate used by Shepherd.

Why This Happens

Most devices update their certificate trust settings automatically. If your system time is incorrect or your operating system or browser is out of date, your device may not load the full certificate chain and will show this warning.

Steps to Fix the Issue

1. Check Date and Time

  • Make sure your device's clock and time zone are set to automatic

  • Incorrect system time often causes certificate errors

2. Clear Browser Cache

  1. In Chrome, select More (three dots) in the top right corner

  2. Select Delete browsing data

  3. Choose a time range

  4. Select Cached images and files

  5. Select Delete Data

3. Clear SSL State on Windows

  1. Open Control Panel

  2. Select Internet Options

  3. Open the Content tab

  4. Select Clear SSL state

4. Flush DNS

Windows

  1. Open Command Prompt

  2. Run: ipconfig /flushdns

macOS

  1. Open Terminal

  2. Run: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder

After completing the steps above, try loading the site again.

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