Shepherd Basics
Quick reference for navigating Shepherd, understanding your subscription, accessing emergency read-only tools, and reaching the support team.
10 articles
- Welcome to ShepherdWe're glad you're here. Take a quick look at how Shepherd brings a little more ease - and a lot more joy - to veterinary practice life.
- How to Get HelpHow to reach us when you need us
- Global SearchThe Global Search feature lets you quickly find key records like products, patients, or prescriptions from any page in Shepherd
- Read-Only Mode and Emergency KitStay operational and handle unexpected downtimes with Read-Only mode and our Shepherd Emergency Kit.
- Dark Mode for ShepherdWhether you’re looking to reduce eye strain, save battery life, or simply embrace the dark side, Dark Mode has you covered.
- Taking Shepherd on the RoadGeneral tips for staying connected as a mobile practice.
- Shepherd Subscription BillingAdmin users can view and manage their clinic’s subscription details and billing through the Clinic Settings and Billing Portal in Shepherd
- Understanding Beta Testing: Private vs. Open BetaLearn about beta testing, its purpose, and the differences between private and open beta.
- Pet Insurance & Wellness MarketplaceLet clients explore pet insurance and wellness plans from invoices and the Pet Portal, with clinic-controlled provider settings and no added workload for your team.
- Shepherd End-of-Year (EOY) Planning GuidePlan ahead for year end with guidance on office closures, scheduling, reporting, inventory, pricing updates, and starting 2027 prepared.