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Kumba

Kumba is an AI routing and scheduling tool built for mobile veterinary practices. When integrated with Shepherd, Kumba uses your patient and appointment data to cluster visits by location, schedule patients, and optimize your route.

Navigate to: Admin > Integrations > Kumba

What You Need to Know

  • Do not enable the Kumba toggle in Shepherd until you have received an order confirmation email from Kumba.

    Submitting the order form does not activate the integration. The confirmation email from Kumba is required before proceeding to Step 2.

  • Completing the integration requires a manual step: you must email your Clinic ID to Kumba.

    After enabling the toggle in Shepherd, the integration is not fully active until you send your Clinic ID to Shepherd@kumba.pet and Kumba confirms receipt.
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Just let us know what your schedule & preferences are, open the App, and hit "Start Route". We'll take care of your reminders, help schedule your patients, cluster your appointments by location, and optimize your route to be most efficient.

Use an app with offline access when you're on the go and a desktop version when you want a larger screen. Your clients will have a pet portal to easily schedule appointments, communicate with you, and much more. Our systems are easy to use and we are always there for support.

Admin and mobile app

Activating the Kumba Integration

Step 1 - Submit the Kumba Order Form

To get started with the Kumba integration, submit the Kumba order form at https://tally.so/r/3qdeQO.

After submitting, Kumba will send an order confirmation email to your address. You must receive this confirmation before proceeding to Step 2.

Step 2 - Enable the Integration in Shepherd

Once you have received your order confirmation from Kumba, enable the integration in Shepherd:

  1. Go to Admin > Integrations.

  2. Select Kumba.

  3. Toggle on Enable Integration.

Step 3 - Send Your Clinic ID to Kumba

After enabling the toggle, send your Clinic ID to Kumba to finalize the connection:

  1. Go to Admin > Clinic Settings.

  2. Locate your Clinic ID in the General section.

  3. Email your Clinic ID to Shepherd@kumba.pet.

Kumba will finalize the integration once they receive your Clinic ID.

Frequently Asked Questions

How do I get support for the Kumba integration?

For technical support with the Kumba integration, contact Kumba directly at Shepherd@kumba.pet. Kumba handles all technical support for the integration on their end.

Where do I find my Clinic ID in Shepherd?

Your Clinic ID is located in Shepherd under Admin > Clinic Settings, in the General section of the Clinic Info tab.

Does enabling the Kumba toggle in Shepherd complete the integration?

Enabling the toggle in Shepherd is not the final step. The integration is not fully active until you email your Clinic ID to Shepherd@kumba.pet and Kumba confirms the connection on their end.

Where can I find the full Kumba setup guide?

The complete Kumba integration setup guide is available in the Shepherd Help Center at https://help.shepherd.vet/en/articles/9221992-kumba.

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