AllyDVM is a cloud-based communications and retention software that veterinary practices use to sync with their practice management software system data to provide seamless communication strategies with pet owners by using customizable email, text, and postcard solutions that save time and increase practice efficiency. The combination of mobile applications, client communications, and business-solutions software has helped solve the most important challenges faced by veterinary practices today. AllyDVM and their solutions have helped customers realize increased revenue, efficiency, customer retention, and online reputation — no matter the size of their practice. AllyDVM is the chosen communication platform for the majority of large-scale corporate groups as well as the preferred engagement platform provider for GPOS and General Practitioners.
Access the AllyDVM User Guide HERE.
Activating the AllyDVM Integration
Step 1 - Order AllyDVM
Visit the AllyDVM Order Form: https://urls.allydvm.com/order
Select Shepherd from the drop-down menu for AllyDVM PIMS selection:
Once the order form is submitted, you will be prompted to enable the Shepherd and AllyDVM Integration (see image below) and receive an Order Confirmation email from AllyDVM.
Step 2 - Configure Integration in Shepherd
Once your order is confirmed via email, go into the Shepherd 'Admin' menu, click 'Integrations,' and select AllyDVM. Once the AllyDVM integration page is opened, toggle on the integration. (see image below)
Step 3 - Send credentials to AllyDVM
Once you enable the toggle in Shepherd, locate and send your clinic ID to cloud_pms@allydvm.com.
Your clinic ID is in the 'Admin' menu under 'Clinic Settings'.
When AllyDVM receives your Clinic ID, they will finalize the integration.
Shepherd Settings
If AllyDVM is sending appointment and service reminders on your behalf:
There is no need to set up appointment reminders in Shepherd
You will have to set up service reminders, as these are auto-generated in Shepherd
However, you can skip setting up the notification schedule within each reminder
Additionally, disable the "Send Appointment Notifications" and "Send Reminder Notifications' settings under Client Communications
Questions?
AllyDVM Technical Support:
Support@allydvm.com (M-F 8AM-6PM EST)
1.855.255.9386
Shepherd Technical Support:
Live chat with customer care directly on the Shepherd application
1.888.655.8772