We've partnered with Vetsource to provide a Home Delivery experience within Shepherd's workflow to streamline online scripting and provide a complete view of patients’ therapy plans. The integration aims to reduce the steps to navigate between two systems, saving you valuable time.

Vetsource’s Prescription Management brings everything together in one place – creating prescriptions for home delivery, approving orders placed through your online store, or receiving Rx requests from retailers. Your own practice-branded online store, custom catalog, merchant services, and marketing tools give you everything you need to offer convenient online shopping to your clients, anytime, from anywhere. There’s no need to code a website, stock products, or set up an online shop – Vetsource does it all for you. You also get a dedicated customer support team for your clients, reducing calls and freeing up staff time.

Contact Vetsource to request access to the Prescription Management integration. Vetsource will review your account, confirm beta eligibility, and complete any required setup on their side. Once the account is ready, Vetsource will coordinate with Shepherd to enable the integration.

Because Vetsource has additional handling requirements for practices using both Vetsource Data and Prescription Management, the integration remains in closed beta.

Once you're a Vetsource customer, contact Vetsource to request the Shepherd integration.

Once the integration is enabled, all Shepherd users with the "Doctor" license type receive a Vetsource Veterinarian PIN by email. New Doctor users added after activation receive the PIN automatically when added to Shepherd.

For help adding users, see the Clinic Login and Users article.

When creating a prescription for a patient in Shepherd, two new prescription types appear once the Vetsource integration is enabled:

There is no separate Vetsource tab in Shepherd. These options appear within the existing prescription creation workflow.

Both options open the Vetsource platform, where you'll be automatically signed in to your practice account.

Before creating a Vetsource prescription, confirm:

Vetsource Home Delivery orders and prescriptions appear in the History tab of the patient record, along with their current status. This gives your team a complete view of a patient's therapy compliance.

Order statuses include:

Sync Vetsource is a button in the History tab, next to Lifecycle. Click it to manually refresh order statuses and pull completed prescriptions into Shepherd. Prescriptions do not sync automatically — you need to click this button after each prescription is approved and completed in Vetsource.
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Click any row in Patient History to view full order and refill details.

Vetsource prescription details also appear in the Prescriptions widget in the right column of the patient record, under the VETSOURCE PRESCRIPTIONS subsection.

All Vetsource order and prescription details are included in the patient's medical record.

Vetsource Technical Support

The Sync Vetsource button should appear in the patient's History tab, next to Lifecycle. If it's missing, confirm that the Prescription Management integration has been fully enabled. Contact Vetsource to verify that your account is set up and linked correctly on their side — missing setup on the Vetsource side is the most common cause.

If a prescription isn't appearing in Shepherd after syncing, here are the most common causes:

If the issue continues, contact Vetsource support with your account details. If Shepherd's Dev team needs to get involved, ask Vetsource for a case number so both teams can coordinate directly.

Shepherd manages the connection between the two systems, but Vetsource owns most of the integration behavior, account setup, and order data.

For cross-team issues, ask Vetsource for a case number. Shepherd's Dev team can coordinate directly with Vetsource when a case number is available.