There are two integration options for Vetsource, which depend on the services your practice uses through Vetsource.
Vetsource Data: Provides an integrated experience for Vetsource products, services, and data integration partners that include:
Vetsource Home Delivery
Vetsource Data Services
Vet2Pet
SyncVet Data Integration Partners
Vetsource Prescription Management: The prescription management integration is for Rx management practices only and provides a workflow experience directly within Shepherd, streamlining online scripting.
Before enabling the Vetsource Data integration, please contact Vetsource to verify this integration is the best option for your practice. Shepherd does not maintain this data integration.
Vetsource Data Support:
(866) 408-8554 (option 3 for Data Support)
Integration Overview
The Vetsource Data integration is an integrated experience for Vetsource products, services, and data integration partners that includeS:
Vetsource Home Delivery
Vetsource Data Services
Vet2Pet
SyncVet Data Integration Partners
Vetsource Home Delivery
Pre-populates your Vetsource storefront with client and patient information from Shepherd.
Automatically writes Vetsource prescription information back into Shepherd (opt-in required; excludes compounded medications).
Powers the Vetsource Pharmacy Dashboard, giving insight into your whole pharmacy performance, not just through home delivery (utilization of Vetsource as your online pharmacy required (free))
Supports PetMail+, an optional, free, data-driven marketing service to help you drive awareness of your store and revenue for your practice.
Vet2Pet
Enhances your Vetsource Vet2Pet client engagement experience.
Data Services
Enables transformation of your data from Shepherd into insightful and actionable veterinary reports and dashboards.
SyncVet
Provides bi-directional data integration and data access capabilities for third-party SyncVet partners that you have opted-in to service with.
Connecting the Vetsource Data Integration with Shepherd
To enable the integration between Vetsource Data and Shepherd, follow these steps within Shepherd:
Within Shepherd, navigate to:
Admin → Integrations → Data Connections → Vetsource DataToggle the "Enable Integration" switch to activate the connection.
Next, navigate to your Admin Clinic Settings to record your Clinic ID
Finally, email the following information to Vetsource <datasupport@vetsource.com>
Clinic ID
Practice name
Practice address
Practice phone number
Contact name
Contact phone
Contact email
Vetsource will complete the Shepherd connection for your practice and communicate any other onboarding steps to you. You will need to sign and complete the Vetsource Data Services End User License Agreement
Questions or curious to learn more?
If you would like to learn more about Vetsource and what the integration offers, or if something is not working as expected, please contact Vetsource for assistance.
Vetsource Data Support:
(866) 408-8554 (option 3 for Data Support)