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IDEXX: Lab Integration Overview

Order IDEXX services from inside a SOAP and have the results sync automatically.

Updated over 3 weeks ago

Shepherd's IDEXX integration allows users to automatically add and invoice any IDEXX service directly from a patient's record.

We've made guides that walk you through each part of the process, from setting up the integration to getting results in a SOAP.

We'd recommend going through them in order:

  1. Integration setup: getting Shepherd and IDEXX to work together

  2. Adding diagnostic services: adding and modifying integrated lab services to Shepherd

  3. Ordering services: using the integration from a patient's record

  4. Results: how and where to view completed results


IDEXX Employee Pet Discounts

Shepherd allows you to include IDEXX employee affiliation directly on Reference Lab requisitions, eliminating the need for discount stickers or creating requisitions through IDEXX VetConnect PLUS.

To configure this feature, go to Admin -> Users, select the appropriate user, and use the IDEXX Discount Clients dropdown to associate them with the relevant client account.

The user's practice affiliation status - Staff Member or Veterinarian - will automatically print on the requisition based on their license type recorded in Shepherd.


Looking for information on integration with IDEXX Web PACS? Check out the article here - Getting Started with IDEXX Web PACS Integration

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