Once you have administered an IDEXX service, you will see a 'Diagnostics' tab on the main dashboard. From here, you can see all of the ordered and completed services.
From the actions section on the right-hand side, you can select to view the SOAP, view the result, or download the result.
While result wait times will vary depending on which service you ordered, Shepherd syncs with our integrated labs every 15 minutes. If a patient's results are in, those will automatically be updated in their SOAP during the next sync.
However, if you know the results are in and they are needed sooner, you can also sync manually from the diagnostics tab on the dashboard or directly in the patient's SOAP.
You can view results from the main diagnostics dashboard, directly from the patients' SOAP under the assessment tab, and from the patient lifecycle.
Mapping Orphaned Results
Confirm that the SOAP where you would like to map the results is active
Find the orphaned result in the main diagnostics dashboard
Select the actions icon
Select Map to SOAP
Select the appropriate client and patient
Select the appropriate SOAP
The following statuses are used throughout the ordering and processing of a service:
Created: the service has been started
Preparing: the service has been added to a Tx plan, but not sent to the device
Pending: the service has been added to a Tx plan and received by the device and is waiting to be fully processed
Completed: the service has been fully processed and results are available
Orphaned: the service was ordered directly on a device before being added to Shepherd and the results are ready to be mapped (linked to) an open SOAP
Orphaned (mapped): the orphaned result has been successfully mapped to an open SOAP
Canceled: the service was canceled on the device