IDEXX Integration Setup

What you need

To set up the IDEXX/Shepherd integration, you'll need:

  • VetConnectPlus Login Info

    • Username

    • Password


Setting up the integration

  1. Open up 'Admin' in Shepherd

  2. Select 'Integrations' from the menu

  3. Choose the IDEXX integration from the list

This will open your practice's IDEXX integration page.

From the integration page:

  1. Click the 'Add New' button in the Credentials section

  2. Input your:

    • VetConnectPlus username

    • VetConnectPlus password

    • LIMS ID

  3. Click the 'Validate Credentials' button at the top

If your credentials are valid, finish up by clicking the green 'Save' button.

Note: If your credentials aren't valid, try again—or contact IDEXX for potentially updated information.

After you save, you'll be brought back to the IDEXX integration page. From here, you'll need to activate the 'Status' toggle on the left side of the Credentials section.

This will start the download of IDEXX's diagnostic services (9,000+ items) into the 'IDEXX Products' section of your clinic's products/services database. Expect this process to take around 15–30 minutes to initialize (depending on your internet speed).

Next Steps

After this is done, you'll be able to add IDEXX services into your Shepherd database.

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