IDEXX Integration Setup
What you need
To set up the IDEXX/Shepherd integration, you'll need:
VetConnectPlus Login Info
Setting up the integration
Open up 'Admin' in Shepherd
Select 'Integrations' from the menu
Choose the IDEXX integration from the list
This will open your practice's IDEXX integration page.
From the integration page:
Click the 'Add New' button in the Credentials section
Click the 'Validate Credentials' button at the top
If your credentials are valid, finish up by clicking the green 'Save' button.
Note: If your credentials aren't valid, try again—or contact IDEXX for potentially updated information.
After you save, you'll be brought back to the IDEXX integration page. From here, you'll need to activate the 'Status' toggle on the left side of the Credentials section.
This will start the download of IDEXX's diagnostic services (9,000+ items) into the 'IDEXX Products' section of your clinic's products/services database. Expect this process to take around 15–30 minutes to initialize (depending on your internet speed).
After this is done, you'll be able to add IDEXX services into your Shepherd database.