What you need

  1. VetConnectPlus login credentials

    1. Username

    2. Password

  2. LIMS ID

Setting up the integration

  1. Open up 'Admin' in Shepherd

  2. Select 'Integrations' from the menu

  3. Choose the IDEXX integration from the list

    1. This will open your practice's IDEXX integration page.

From the integration page:

  1. Select the 'Add New' button in the Credentials section

  2. Input your:

    • VetConnectPlus username

    • VetConnectPlus password

    • LIMS ID

  3. Select the 'Validate Credentials' button at the top

If your credentials are valid, finish up by selecting the green 'Save' button.

Note: If your credentials aren't valid, try again—or contact IDEXX.

After you save, you'll be brought back to the IDEXX integration page. From here, you'll need to activate the 'Status' toggle on the left side of the Credentials section.

This will start the download of IDEXX's diagnostic services into the 'IDEXX' section of your clinic's products/services database (Admin > Products > IDEXX Products).

Expect this process to take between 5–30 minutes to initialize (depending on your internet speed).

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