This integration enters Open Beta on May 9th. 2026. Please reach out to Next in Line Support with questions.
Purpose
The Next In Line integration helps veterinary practices streamline scheduling and client communication by enabling online booking and automated messaging. By connecting Next In Line with Shepherd, clinics can reduce front desk workload, minimize manual scheduling errors, and improve the overall client experience through real-time availability and automated reminders.
Integration Overview
When Shepherd is connected to Next In Line, appointment scheduling and client communication workflows are automated while Shepherd remains the source of record.
Online booking with real-time availability
Clients can book appointments online using availability from Shepherd. When a booking is made:
The appointment is instantly created in Shepherd
The correct time, provider, and appointment type are applied
No manual entry is required
Automated reminders and confirmations
Next In Line sends automated confirmations and reminders via SMS and email, helping reduce missed appointments and manual reminder calls.
Two-way client communication
Clients can reply directly to messages, allowing clinics to handle questions and rescheduling without phone calls.
Reduced manual work
Because appointments and communication are automated:
Front desk workload is reduced
Manual entry is eliminated
Scheduling errors are minimized
Activating the Next In Line Integration
Contact Next In Line at support@nextinline.io or your representative.
Provide your practice details, including locations, Shepherd account information, and scheduling preferences.
Configure your online booking page and appointment rules with the Next In Line team.
Enable reminders and messaging templates.
Go live with real-time booking and communication.
Need Help?
For setup, configuration, or ongoing support, contact Next In Line:
Email: support@nextinline.io