The Passpaw integration helps veterinary practices manage international pet travel documentation with greater clarity and accuracy.

Passpaw simplifies the complex process of preparing international health certificates by guiding practices through destination-specific requirements, validating medical records, and integrating directly with the USDA’s VEHCS system for certificate endorsement.

By connecting Passpaw with Shepherd, clinics can automatically pull patient records, streamline health certificate preparation, and reduce errors during the travel documentation process.

When Shepherd is connected to Passpaw, patient, client, and medical information can be securely imported into Passpaw to assist with international travel documentation workflows.

Passpaw provides guided workflows based on the latest travel requirements for each destination country.

Once vaccine and treatment records are imported from Shepherd, Passpaw compares the records against the destination’s rules and alerts the clinic and client if anything is missing, outdated, or incorrectly timed

If requirements are not met, Passpaw recommends the next steps and timing needed to meet travel eligibility, including when vaccines or treatments must be administered and whether travel dates may need to change.

Passpaw automatically imports relevant client, patient, and medical information from Shepherd to populate international health certificates (IHC). The system also fills in required fields for the USDA’s VEHCS system, ensuring certificates follow the correct format and include accurate data. This reduces manual data entry for veterinarians and significantly lowers the risk of documentation errors.

Passpaw includes a client portal where pet owners can enter travel details and track the status of their pet’s travel documentation.

Through the portal, clients can:

Examples of tasks clients may see include:

This helps reduce back-and-forth communication between the clinic and the client while keeping everyone informed throughout the process.

Passpaw validates imported vaccines, treatments, and microchip information before the health certificate is finalized.

The system flags:

Identifying these issues early helps prevent last-minute delays and improves the accuracy of submitted documentation.

Passpaw integrates directly with the USDA’s Veterinary Export Health Certification System (VEHCS).

This allows clinics to complete the certification workflow alongside health certificate preparation, streamlining the process from pulling medical records to submitting USDA documentation.

Passpaw’s support team is available to assist both veterinary practices and pet owners with questions related to international travel.

Support may include help with:

Their team can guide practices step by step through the travel preparation process.

To use the integration, you must first have a Passpaw account.

Sign up at: https://passpaw.com/get-started

During the connection process, you will need to enter your Shepherd ID.

Instructions for locating your Shepherd ID within your PIMS are provided in the Passpaw Integrations tab.

Once the connection is established, the integration will display a Connected status in Passpaw.

To learn more about Passpaw features visit: passpaw.com/features

You can also schedule a demo with the Passpaw team to see the platform in action.

The Passpaw support team can assist with setup or international pet travel questions.

Email: help@passpaw.com
​Website Chat: passpaw.com