With Koala's fully licensed pharmacy, automated dispensing systems, and exceptional pharmacy staff, your clients will get the high quality care they deserve and their pets’ medications on time.

Koala Health provides your practice with a co-branded online storefront, enabling clients to shop anytime, anywhere. Through KoalaVet, your prescribing platform, you can easily verify, edit, and submit prescriptions. Koala’s in-house pharmacy can help improve adherence by pre-sorting medications into individual pouches for easy dosing—at no extra cost. Plus, their marketing support, including email campaigns and strategic promotions, helps drive client engagement and boost sales.

Koala partners with veterinary clinics like yours to enhance pharmacy operations while reducing administrative workload. The integration with Shepherd allows you to:

✅ Automatically sync client and patient information from Shepherd, eliminating manual data entry.

✅ Write back prescriptions and client orders directly to Shepherd, ensuring more complete and accurate medical records.

With Koala, you can simplify workflows, retain pharmacy revenue, and create a seamless experience for both your team and your clients—all while spending more time doing what you love: caring for your patients.

Under the main admin menu, navigate to integrations -> data connections -> koala Health & enable the available toggle.

Once the integration is active in Shepherd, please contact Koala Health’s Support team to finalize your account setup and ensure a seamless experience.

You can reach Koala Health's Support or Pharmacist team:

The Customer & Pharmacy Teams are available Monday through Friday, 9am to 5pm EST and Saturday 12pm to 2pm EST.