If you already have IDEXX products/services in your Shepherd product database that are not mapped to IDEXX, we’d recommend either:
Changing the existing name to make it clear it's not mapped to IDEXX
Deactivating all non-mapped products
Overview
For practices using the IDEXX Web PACS integration, imaging products can be mapped and priced directly within Shepherd. This setup allows imaging requests to route correctly to IDEXX Web PACS and display appropriately on invoices.
Follow the steps below to complete your setup.
Note: You need to set up your IDEXX integration if that hasn't already been done.
Step 1: Navigate to IDEXX Imaging Integration Products
In Shepherd, go to Admin → Products → Imaging Integration Products.
Select the IDEXX PACS Products tab to view available imaging procedures.
Step 2: Sync IDEXX PACS Modalities
Turn off the Show Mapped toggle to view all unmapped services.
Click Sync IDEXX PACS Modalities to pull in any new modalities from IDEXX.
Use the search bar to locate the imaging item you want to map.
Click Edit in the Actions column to begin mapping.
Step 2.5: Set Up Imaging Products in Shepherd
Before you begin mapping modalities, you’ll want to make sure your imaging products are clearly defined. In Shepherd, you only need to map one product per image series. That product will trigger the request to your imaging system and include any ordering notes from the SOAP.
There’s no need to create a separate product for every view or image captured.
Best Practice: One Product per Image Series
Use clear naming that matches how your team performs and bills for radiographs. These products will appear in both your Products & Services list and your Imaging Integration Products tab when mapping modalities.
These products appear in the Imaging Integration Products tab when mapping.
The same products are listed in your Products & Services area for setup and pricing.
Multisite Practices – Setup Steps (Shared Products)
If your practice is part of a multisite group and shares products across locations, follow these steps:
Log into Shepherd at the group level: https://group.shepherd.vet/
Navigate to Products → Imaging Integration Products → IDEXX PACS Products.
This page displays all shared IDEXX imaging procedures available for mapping.
Review the available imaging items and determine which ones should be linked to your shared products.
Go to Products → All Products, find the shared diagnostic product you want to map, and click to edit.
In the Integration section:
Set the Integration Type to IDEXX Web PACS.
Select the appropriate Procedure Code from the list.
Click Submit to save.
Step 3: Map and Price the Product
In the Map to Product modal, enter a Display Name and assign a Selling Price.
Click Submit to save.
The mapped item will now appear in the Show Mapped view.
To create additional products for the same imaging item:
Toggle Show Mapped off.
The modality will reappear, allowing you to repeat the process.
Step 4: Validate the Setup
Return to Admin → Products → Imaging Integration Products → IDEXX PACS Products.
Use Show Mapped to confirm your product(s) are linked correctly.
Ensure pricing, naming, and integration details are accurate.
Troubleshooting
If an imaging item is missing, try clicking Sync IDEXX PACS Modalities again.
If the mapping does not appear or save, verify you’re working at the correct clinic or group level, and ensure the product hasn’t already been mapped.