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Activating the IDEXX Web PACS Integration in Shepherd

Here's how to connect the IDEXX PACS and Shepherd integration.

Updated over a week ago

To activate the IDEXX Web PACS integration in Shepherd, you'll first need to create credentials and a location in IDEXX Web PACS.

Step 1: Create Credentials in IDEXX Web PACS

  • Log into your IDEXX Web PACS account.

  • Go to System Settings > Location Information.

  • Click Add User ID and Password.

    • Enter a source name like Shepherd to help identify this integration.

    • Copy the User ID and Password using the copy icons. You’ll use these in Shepherd.

You will not be able to view the password again once you leave this screen. Be sure to save the User ID and Password in a notepad or secure location so you can enter them into Shepherd later.

Step 2: Create a Location in IDEXX Web PACS

  • In the same Location Information panel, click Add Location.

  • Name the location something clear like Shepherd.

  • Click Save. This generates a Location Token.

    • Copy the Location Token for use in Shepherd.

Step 3: Activate the Integration in Shepherd

  • In Shepherd, go to Admin > Integrations > IDEXX PACS Integration.

In the Credentials section, enter the following details:

  • Username – Use the User ID created in IDEXX Web PACS.

  • Password – Use the Password created in IDEXX Web PACS.

  • Account Number – Your practice's SAP/Account number with IDEXX

  • Click Validate Credentials to validate the credentials you had created just created.

  • Toggle the Active toggle to ON to activate your IDEXX PACS Integration in Shepherd.

  • Select save in order to fully enable the integration.

Once it says 'Enabled' in the top right corner like the photo above;

  • Click Add Location below where you saved your IDEXX PACS Integration in Shepherd to add your newly added Shepherd location.

  • Add the Name and paste in the Location Token you copied from Web PACS.

If the “Active” toggle is not enabled, the connection will not complete—even if your credentials are correct. This is one of the most common missed steps.

Step 3: Register a Modality in IDEXX Web PACS

  • In the IDEXX Web PACS application, navigate to System Settings > Receiving Images.

  • Click Add Local Modality.

  • Enter the following details:

    • AE Title – Assigned to the imaging equipment.

    • Institution Name – Name registered with IDEXX Web PACS.

    • Modality – Select the imaging modality type (e.g., Radiography, Ultrasound).

    • Location – Select the corresponding Location from the dropdown.

    • Check the following boxes

      • 'Enter on Radiology Log'

      • 'Return "Not Requested"'

      • 'Accept Accession #'

  • Click Register to complete the setup.

Step 4: Configure the Radiology Computer

After the integration is active in Shepherd, you’ll need to configure the radiology computer, capture station, or imaging table used to acquire images. This ensures it can receive imaging requests and send completed results through IDEXX Web PACS.

This configuration happens at the computer or station where imaging is performed (commonly called the rad computer, capture station, or table).

There are two setup paths, depending on whether the station is running IDEXX-branded software or 3rd-party software.

Option A: IDEXX Local PACS (IDEXX-branded software)

If your practice is using IDEXX Local PACS software on their capture station:

  1. From the IDEXX Capture Station software, go to the Remote Servers section.

  2. Configure IDEXX Web PACS as a remote server using the following:

    • Server Address: 54.208.114.60

    • Port: 11112

    • AE Title: DCM4CHEE_MAIN

  3. In the dropdowns below that section:

    • Set MWL SCP to Shepherd

    • Set MPPS SCP to Shepherd

These settings make sure imaging requests from Shepherd appear in the capture station, and completed results get routed back correctly.

Example image of IDEXX Local PACS software

Option B: 3rd-Party Capture Station (Non-IDEXX software)

If your practice is using non-IDEXX software (e.g., eFilm, ViewPoint, MedView, etc.) to manage image capture, follow these steps to manually configure it to send to IDEXX Web PACS:

  1. Coordinate with your 3rd-party software support team for setup assistance.

  2. Open the 3rd-party system software and locate its Remote DICOM Server settings.

  3. Enter the following Web PACS destination configuration:

    • Server Name: IDEXX Web PACS

    • AE Title: DCM4CHEE_MAIN

      ⚠️ This AE Title must be unique for each practice. If another device or service is already using this AE Title, the 3rd-party support team must update it to a unique value to avoid image/request failures.

    • IP Address: 54.208.114.60

    • Port: 11112

  4. Enable Auto Routing, if available, so captured images are automatically sent to Web PACS.

  5. In order to send requests from Shepherd to the capture station, enable Modality Worklist (MWL) in the 3rd-party software and point it to the Web PACS server using the same configuration.

    • MWL allows Shepherd to send exam requests that show up directly on the capture station, streamlining the imaging process.

  6. Record and confirm the following local system details, which may be needed during setup or troubleshooting:

    • AE Title of the local (non-IDEXX) system

    • Hospital or Institution Name

    • System Modality (e.g., CR, DR, US)

For help identifying modality codes, refer to this resource: DICOM Modality Definitions

Troubleshooting

  • If Validate Credentials fails, double-check that your User ID, Password, and Location Token match what’s in IDEXX Web PACS.

  • Ensure that your network allows communication with IDEXX Web PACS servers.

Next: Adding diagnostic services

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