This integration is currently in Beta testing.
An announcement will be made when it is available to all customers.
We've made ordering an IDEXX service from a SOAP super simple: it's almost identical to adding a normal product or service to a patient's record—albeit with some IDEXX-specific steps that you'll be familiar with.
Adding and Administering an IDEXX service to a Tx plan
If you've added treatments to a patient's record, this part of the process will look familiar to you.
Open the patient's active SOAP
Navigate to the 'Plan' section
Scroll to 'Order Treatments'
Search for and select the IDEXX service you want to add
Select the 'Add' button to add it to the Tx plan
Select the 'Administer' icon
This will generate an IDEXX modal
Ordering IDEXX Services: Imaging
IDEXX has a unique modal that appears when you add a service (or services) to a patient's Tx plan.
In the modal, you'll need to:
Select the Location and Requesting Doctor
Add an optional 'Request note'
Select 'Save'
The service will now be sent to IDEXX as a pending request
Removing an IDEXX Service from a SOAP
If you need to remove the IDEXX service from a treatment plan:
Open the SOAP
Navigate to the Plan
Open the Tx History
Click the 'Undo' button on the right under actions
Ordering an IDEXX Service Without the Integration
If you've already ordered an IDEXX Service in VetConnectPlus and want to make sure it's added to the patient's invoice, you're able to order services without using the integration.
Open the patient's active SOAP
Navigate to the 'Plan' section
Scroll to 'Order Treatments'
Search for and select the IDEXX service you want to add
Select the 'Add' button
Select the 'Edit' icon under 'Actions' in the Tx plan
From here:
Toggle the 'Administer Without IDEXX PACS Integration' toggle to the on position
Adjust the priority and add additional instructions (if needed)
Select 'Save'
Administer the treatment in the Tx Plan
