Requesting Credentials
To begin the integration configuration for Sound SmartPACS, you'll first need to request credentials (ID & Secret). You'll do this by selecting the green Request Credentials button within the integration configuration page. To access the integration configuration page please follow: Admin -> Integrations -> Sound SmartPACS
Selecting the Request Credentials button will automatically trigger a connection request email to the Sound SmartPACS support team, as well as define the credentials within the visible associated fields.
Once saved, the Secret is encrypted and will no longer be visible or accessible. This ensures the highest level of security. The information is securely shared with Sound SmartPACS. Please note that the integration does not accept pre-existing ID and Secret credential - new credentials must be generated each time you configure the integration with Shepherd.
Once the Sound SmartPACS team has verified and associated the credentials to your Sound SmartPACS account, you will then be able to validate them in Shepherd, using the blue Validate Credentials button.
Please wait for contact from the Sound SmartPACS team before attempting to validate your credentials. If you experience any issues in validating your credentials, please contact the Sound SmartPACS support team at techsupport@soundvet.com.
If the generated credentials cannot be identified or retrieved, you can delete the existing ones using the trash bin icon. This will enable the option to request a new set. Click the Request Credentials button to generate new credentials.
Enabling the Integration
Once you've requested and validated your credentials successfully, you can then activate the integration using the activation toggle.
Technical Support
If you are having any difficulties activating your Sound SmartPACS integration, please contact the Sound support team at: techsupport@soundvet.com