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Heska: Integration Overview (Beta)
Heska: Integration Overview (Beta)

Integrate Heska In-House Diagnostics with Shepherd

Updated this week

Overview

The Heska Integration allows Shepherd users to connect with Heska diagnostic devices for improved efficiency in capturing and managing diagnostic results within Shepherd.

The Heska Integration is currently in beta and not visible to all practices. Practices interested in participating in the beta can request access by reaching out to Shepherd Support via the in-app chat.

  1. The support team will collect your practice’s name and pass it to the product team.

  2. Once the product team is ready to add more testers, practices will be notified that the integration card is now visible and can be enabled.

For now, only approved beta testers will have access to this integration.

Integration Features

  • Automatic synchronization of diagnostic results from Heska devices into Shepherd.

  • Easy access to lab results within the patient record.

  • Streamlined workflows to improve efficiency in processing diagnostic data.

How the Integration Works

  1. A diagnostic test is performed using a connected Heska device.

  2. Results are automatically transmitted to Shepherd and linked to the corresponding patient.

  3. Clinicians can review and manage results directly within Shepherd.

Requirements for Setup

To activate the Heska integration in Shepherd, you will need:

  • Heska login credentials

    • Client ID

    • Password

How to Enable the Heska Integration

Since the integration is currently in beta, setup is not yet self-service. If your practice has been approved for the beta and the integration card becomes visible, you will be able to enable it following these setup instructions:

  1. Navigate to the Integration Settings

    1. Go to Admin > Integrations > Heska in Shepherd.

  2. Enter Your Heska Credentials

    1. Input your Client ID and Password in the designated fields.

  3. Activate the Integration

    1. Toggle the Active switch to enable the integration.

  4. Save Your Settings

    1. Click Save to confirm your credentials and activate the connection.

Troubleshooting & Support

If you are a beta participant and experience any issues with the integration, please try the following and reach out to Shepherd Support via in-app chat for assistance if need:

  1. Ensure your Heska credentials (Client ID & Password) are correct.

  2. Verify that the integration is toggled ON in Admin > Integrations.

  3. Confirm that the patient’s record is properly synced before placing an order.

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