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Heska: Integration Overview (Beta)

Integrate Heska In-House Diagnostics with Shepherd

Updated over a month ago

Overview

The Heska Integration allows Shepherd users to connect with Heska diagnostic devices for improved efficiency in capturing and managing diagnostic results within Shepherd.

The Heska Integration is currently in beta and not visible to all practices. Practices interested in participating in the beta can request access by reaching out to Shepherd Support via the in-app chat.

  1. The support team will collect your practice’s name and pass it to the product team.

  2. Once the product team is ready to add more testers, practices will be notified that the integration card is now visible and can be enabled.

For now, only approved beta testers will have access to this integration.

Integration Features

  • Automatic synchronization of diagnostic results from Heska devices into Shepherd.

  • Easy access to lab results within the patient record.

  • Streamlined workflows to improve efficiency in processing diagnostic data.

Required Software Installation

For the Heska Integration to function correctly, each practice must have the following software installed on their computer:

  1. Heska Vet Cloud

  2. Gateway

  3. DCU (Data Communication Unit)

How the Integration Works

  1. When a lab request is submitted in Shepherd, Heska Vet Cloud sends the request as a worklist to the Gateway and then to the DCU.

  2. The DCU transmits the request to the analyzers.

  3. When the analyzers complete the test, the results are sent back through the DCU, which transmits them to the Gateway and finally back to Vet Cloud, where they sync with Shepherd.

Requesting Software Installation

If you don’t have the required software installed, email cloudintegrations@heska.com to request installation. Heska’s team will guide you through the setup process to ensure everything runs smoothly.

  • Heska’s Technical Support Specialists will coordinate the installation process.

  • They can also assist with troubleshooting to ensure results are transmitted correctly.

Troubleshooting & Support

If you are a beta participant and experience any issues with the integration, please reach out to Shepherd Support via in-app chat for assistance.

Next: Setup and Activation
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