Shepherd Pay is our complete payment processing system, allowing you to process and manage payments right from your practice management software!
Here's what you'll need to complete your application:
Federal Tax ID (EIN)
Banking Information
Routing Number
Account Number
A Voided Check
Social Security Number (SSN)
Business Web Address (URL)
Follow these steps to submit your application:
Click here to get to the application online
Select Get Started
Complete all required fields in each step of the application
Link your Shepherd Pay Portal to your Shepherd Software by adding your credentials in your Clinic Settings
Navigate to Clinic Settings under Admin in your Shepherd menu
Select Settings and then the Shepherd Pay tab
Enter the below details provided to you once your application was processed:
Shepherd Pay Source Key
Shepherd Pay Pin
EMV Terminal Identifier (if applicable)
This number is located on the back of the device
Note: if you are using a wired terminal, the device will also need to be connected to an ethernet and power connection first.
EMV Chip Processing Wired Terminal (Equinox Luxe 6200m): Requires an ethernet and power connection, and can be connected via wifi to multiple workstations in your practice (one per practice). It is compatible with contactless payment types and includes a 1-year warranty. The cost is $299 (or financed at $33/month for 12 months) and deducted from a direct deposit.
EMV Chip Processing WirelessTerminal is the wireless battery-powered version of the above and can be used anywhere in the practice (one per practice). The 3.7 V lithium battery supports up to 225 transactions OR 4-6 hours of use with "sleep mode" disabled OR 8-10 hours with "sleep mode" active. The device comes with a power cable to recharge and take 1-3 Hours to FULLY charge: with an average of 2 hours. It also includes an optional receipt printer. The cost is $435 (or financed at $41.25/month for 12 months) and deducted from a direct deposit.
USB swiper is a great mobile option and can be used with a tablet/iPad or anywhere with a USB port. You can order as many as you'd like and they are fully compatible with the EMV wired terminal. The cost is $69 each (the first one is included in the processing agreement).
