Shepherd Pay
7 articles
Shepherd Pay: Initial SetupApply for a Shepherd Pay, connect your credentials in Shepherd, and add your payment hardware.
Shepherd Pay: Hardware and EquipmentShepherd Pay supports three hardware options for in-clinic card acceptance: a wired EMV terminal, a wireless EMV terminal, and a USB card swiper. All hardware is optional — manual card…
Shepherd Pay: Taking PaymentsShepherd Pay allows your clinic to accept card payments directly from the checkout screen in Shepherd. Supported payment methods include EMV chip, magnetic stripe swipe, manual card entry, saved cards…
Shepherd Pay: Refunds and VoidsShepherd Pay supports two ways to reverse a card payment: a void and a refund. Which one applies depends on the status of the payment batch at the time of…
Shepherd Pay: Gateway PortalThe Shepherd Pay Gateway Portal is a web-based dashboard connected to your clinic's Shepherd Pay account. It is used for transaction review, batch management, reporting, and as a fallback for…
Shepherd Pay: Surcharge FeesEnable a credit card surcharge to help cover processing costs — without increasing your service prices.
Shepherd Pay: FAQAnswers to common operational questions about Shepherd Pay. For setup instructions, payment workflows, or refund procedures, see the related articles in this collection.