What you need
A VETSCAN FUSE, which is is a bidirectional communication system that enables integration between Shepherd and VETSCAN point-of-care diagnostic instruments.
The fuze proxy needs to be set up by Zoetis. To get this set up either contact your Zoetis Diagnostic Technical Specialist (DTS) or reach out to our support team via online chat.
Zoetis Client ID
Setting up the integration
Open up 'Admin' in Shepherd
Select 'Integrations' from the menu
Choose the Zoetis Vetscan integration from the list
This will open your practice's Vetscan integration page
From the integration page:
Select the 'Add New' button in the Credentials section
Input your Client ID
This is obtained from the Zoetis DTS after the fuse proxy is set up
Select the 'Validate Credentials' button at the top
If your credentials are valid, finish up by selecting the green 'Save' button.
Note: If your credentials aren't valid, try again—or contact your Zoetis Diagnostic Technical Specialist
After you save, you'll be brought back to the main Zoetis Vetscan Integration page. From here, you'll need to activate the 'Status' toggle on the left side of the Credentials section.
This will start the download of Zoetis Vetscan diagnostic services into the 'Vetscan' section of your clinic's products/services database (Admin > Products > Zoetis Vetscan Products).
Expect this process to take between 5–30 minutes to initialize (depending on your internet speed).
After the integration is turned on, you will see a list of devices associated with your fuse. Be sure that all of your devices (analyzers) show an active status.
If a device is turned off or is in sleep mode, it will appear with an inactive status. If a device is inactive, it will not receive the lab tests ordered from Shepherd.
If not all of the devices are displaying or functioning properly:
Confirm the device is turned on
If the devices are still not displaying or functioning properly, contact your Zoetis DTS.
If you have multiple devices, you can click on the edit icon under the 'actions' section on the right-hand side.