All Collections
Zoetis Vetscan
Zoetis Vetscan: Integration Setup
Zoetis Vetscan: Integration Setup

The first step in getting your Vetscan Fuse integrated with Shepherd.

Updated over a week ago

What you need

  1. A VETSCAN FUSE, which is is a bidirectional communication system that enables integration between Shepherd and VETSCAN point-of-care diagnostic instruments.

    1. The fuze proxy needs to be set up by Zoetis. To get this set up either contact your Zoetis Diagnostic Technical Specialist (DTS) or reach out to our support team via online chat.

  2. Zoetis Client ID

Setting up the integration

  1. Open up 'Admin' in Shepherd

  2. Select 'Integrations' from the menu

  3. Choose the Zoetis Vetscan integration from the list

    1. This will open your practice's Vetscan integration page

From the integration page:

  1. Select the 'Add New' button in the Credentials section

  2. Input your Client ID

    1. This is obtained from the Zoetis DTS after the fuse proxy is set up

  3. Select the 'Validate Credentials' button at the top

If your credentials are valid, finish up by selecting the green 'Save' button.

Note: If your credentials aren't valid, try again—or contact your Zoetis Diagnostic Technical Specialist

After you save, you'll be brought back to the main Zoetis Vetscan Integration page. From here, you'll need to activate the 'Status' toggle on the left side of the Credentials section.

This will start the download of Zoetis Vetscan diagnostic services into the 'Vetscan' section of your clinic's products/services database (Admin > Products > Zoetis Vetscan Products).

Expect this process to take between 5–30 minutes to initialize (depending on your internet speed).


After the integration is turned on, you will see a list of devices associated with your fuse. Be sure that all of your devices (analyzers) show an active status.

Syncing Devices

If a device is turned off or is in sleep mode, it will appear with an inactive status. If a device is inactive, it will not receive the lab tests ordered from Shepherd.

If not all of the devices are displaying or functioning properly:

  1. Confirm the device is turned on

  2. Sync devices

If the devices are still not displaying or functioning properly, contact your Zoetis DTS.

Renaming Devices

If you have multiple devices, you can click on the edit icon under the 'actions' section on the right-hand side.

Did this answer your question?