Note: Shepherd only supports DYMO printer labels. Shepherd does not support Zebra printers.

In order to print your prescription labels correctly, you’ll need to make sure your printer is set up correctly and you have the correct label size.


  • A DYMO printer

  • DYMO Authentic LW Large Multi-purpose labels
    This specific label size (2 ⅛” x 2 ¾”) is what is most important here, as the formatting will be the most appropriate with this size.

    Note: You will not be able to customize font size on the label. We’ve designed the label to contain all relevant information in a readable format.


Setting Up Your DYMO Printer

Step 1: Install the Driver

After determining which driver will work for your operating system and printer, click the link to download it. After it downloads, you’ll need to open the driver installation file and make sure it’s successfully installed on your computer.

Step 2: Hook Up the Printer

Unless you’re using a wireless printer, you need to make sure that the printer is:

  • Connected to the computer you’re using

  • Turned on

Step 3: Add the Printer

Before printing, you’ll also need to add the printer as a destination. However, the process is different for computers running MacOS and Windows.

See the Apple printer installation guide for MacOS

See the Microsoft printer Installation guide for Windows

Printing a Prescription Label

To generate a prescription label, you’ll need to either write a new prescription or open a prescription with a refill.

See our guides for:

Depending on where the prescription was created, you’ll have to either click on the:

  • Print Icon (inside the SOAP)

  • ‘Print Label’ Button (if created from the patient dashboard)

The printer icon inside a patient's SOAP

The 'Print Label' button, accessed through the patient's dashboard.

Regardless of which button you press, you’ll create a label in another tab. This new tab is where you’ll print from

Select Printer

Regardless of what you’re printing, it’s always a good idea that you double-check the printer you’re about to use. That way you won’t end up printing invoices on a label, or a label on a standard piece of paper.

From the new tab with the label on it, click the printer icon in the upper right corner of the screen. This will cause the print screen to appear.

From the print screen, click on ‘Destination.’

If you just added the printer, it may not appear on the list of destinations. If that’s the case, click ‘See more.’ This will open a new modal where you can:

  1. Search for the printer

  2. Select the printer

Final Settings

Once the printer is selected, you’ll need to make some quick adjustments before printing.

  1. Click ‘More Settings’

  2. Set Layout to ‘Landscape’

  3. Select ‘30258 Diskette’ as the paper size

  4. Set Margins to 'Minimum'

  5. Set Scale to 'Default'

  6. Ensure that the check boxes for 'Headers and footers' and 'Background graphics' are NOT checked

Click ‘Print’

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