Note: Shepherd only supports DYMO printer labels currently. Shepherd does not support Zebra printers.

In order to print your prescription labels correctly, you’ll need to make sure your printer is set up correctly and you have the correct label size.


Note: You will not be able to customize font size on the label. We’ve designed the label to contain all relevant information in a readable format.


Setting Up Your DYMO Printer

Step 1: Install the Driver

After determining which driver will work for your operating system and printer, select the link to download it. After it downloads, you’ll need to open the driver installation file and make sure it’s successfully installed on your computer.

Step 2: Hook Up the Printer

Unless you’re using a wireless printer, you need to make sure that the printer is:

  • Connected to the computer you’re using

  • Turned on

Step 3: Add the Printer

Before printing, you’ll also need to add the printer as a destination. However, the process is different for computers running MacOS and Windows.

See the Apple printer installation guide for MacOS

See the Microsoft printer Installation guide for Windows

Printing a Prescription Label

To generate a prescription label, you’ll need to either write a new prescription or open a prescription with a refill.

See our guides for:

Depending on where the prescription was created, you’ll have to either select the:

  • Print Icon (within the Rx tab of the SOAP)

  • ‘Print Label’ Button (from the 'Prescriptions' section of the patient dashboard)

Regardless of which button you press, you’ll create a label in another tab. This new tab is where you’ll print from

Select Printer

Regardless of what you’re printing, it’s always a good idea that you double-check the printer you’re about to use. That way you won’t end up printing invoices on a label, or a label on a standard piece of paper.

From the new tab with the label on it, select the printer icon in the upper right corner of the screen. This will cause the print screen to appear.

From the print screen, select ‘Destination.’

If you just added the printer, it may not appear on the list of destinations. If that’s the case, select ‘See more.’ This will open a new modal where you can:

  1. Search for the printer

  2. Select the printer

Final Printing Settings

Once the printer is selected, you’ll need to make some quick adjustments before printing.

  1. Select ‘More Settings’

  2. Set Layout to ‘Landscape’

  3. Select ‘30258 Diskette’ as the paper size

    1. Note: Due to a recent update of Chrome, some users may not see the expected paper sizes. If you do not see '30258 Diskette', look for "custom 54.02x69.85mm" until this issue between Dymo and Chrome is resolved.

  4. Set Margins to 'Minimum'

  5. Set Scale to 'Default'

  6. Ensure that the check boxes for 'Headers and footers' and 'Background graphics' are NOT checked

  7. Select ‘Print’

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