To run Shepherd effectively, certain technical requirements should be met by your practice, including:

  • Hardware (computers, tablets, and printers)

  • Software (internet browser and 3rd party antivirus software)

  • Network (internet speed)

If you have any questions about whether or not you’ll be able to run Shepherd effectively with your current system and equipment, please reach out to us at

Computers and Tablets

At least one computer is required for connection to the DYMO label printer and at least one tablet is recommended for ease of use when making notes in exam rooms, taking pictures of patients, etc.

Computers should have 8GB+ RAM, 128+ GB storage, and the latest version of Google Chrome.

DYMO Label Printer

You will need a least one DYMO label printer to connect to a computer in order to print prescription labels. Here's a link to our help article demonstrating how to set up the printer as well as the required label size.

Google Chrome

Shepherd is optimized to run on Google Chrome. To ensure the best performance, please make sure that you’ve updated your browser within the last few weeks. At this time, no other browsers should be used to access Shepherd.

Third-Party Antivirus

If your clinic uses non-native antivirus software (McAfee, Bitdefender, etc.), here is a list of domains to whitelist:




Internet Connection

We recommend internet speeds of > 10mbps per device.

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