Shepherd Software

Shepherd offers enhanced login security by allowing clinics to restrict access based on IP addresses. When enabled, only users connecting from approved IP addresses can log in. Clinic managers can configure this setting, receive alerts for unauthorized attempts, and view detailed logs of blocked access.

These restrictions currently apply to clinic login users only. IP-based restrictions for Group Platform logins are coming soon

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Static IP address required: This feature should only be configured if you are using a static IP address. Enabling it with a dynamic IP may result in being locked out of your account.

Confirm your IP type with your network administrator or ISP before proceeding.

Remote Access users are not affected and can continue to log in remotely.

1. Static IP address required: This feature should only be configured if you are using a static IP address. Enabling it with a dynamic IP may result in being locked out of your account.
2. Confirm your IP type with your network administrator or ISP before proceeding.
3. Remote Access users are not affected and can continue to log in remotely.

IP restrictions should only be configured if you are using a static IP address.

Only users with the User Setting permission can configure IP restrictions. This permission is granted by default to Admin and Practice Owner roles.

<a href="https://help.shepherd.vet/en/articles/5539233-user-role-permissions">Learn more about user permissions</a>

How to Enable Clinic Login IP Address Restrictions

Navigate to Admin → Users → Settings

Toggle on Enable Clinic Login IP Address Restrictions and select Save

Select IP Restrictions → General

Select Test My IP to view your current IP address.

Add your current IP address to prevent being locked out and select Save

1. Navigate to Admin → Users → Settings
2. Toggle on Enable Clinic Login IP Address Restrictions and select Save
3. Select IP Restrictions → General
4. Select Test My IP to view your current IP address.
5. Add your current IP address to prevent being locked out and select Save

Once enabled, only IP addresses saved within Shepherd will be permitted to login. Users accessing from non-approved IP addresses will be denied access. If you don't know your IP address, select Test My IP. If you want to add this IP to the Allowed IP Address list, select Yes, add this IP and then Confirm.

Unauthorized Access Attempt Alerts (Optional)

To receive alerts when unauthorized login attempts occur:

Navigate to Admin → Users → IP Restrictions → Unauthorized Login Attempts.

Under Send Unauthorized Access Attempt Alerts, enter one or more email addresses.

All recipients will be notified when a blocked attempt is detected.

1. Navigate to Admin → Users → IP Restrictions → Unauthorized Login Attempts.
2. Under Send Unauthorized Access Attempt Alerts, enter one or more email addresses.
3. All recipients will be notified when a blocked attempt is detected.

Unauthorized logins are logged automatically.

Logs include the timestamp and blocked IP address.

You can access this under Admin → Users → IP Restrictions → Unauthorized Login Attempts.

- Unauthorized logins are logged automatically.
- Logs include the timestamp and blocked IP address.
- You can access this under Admin → Users → IP Restrictions → Unauthorized Login Attempts.

Learn how to restrict Shepherd login access by IP, receive alerts for unauthorized attempts, and manage approved IPs securely.

Clinic Login IP Restrictions

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Clinic Login IP Restrictions

Before You Start

Who Can Enable IP Address Restrictions

Take a Look!

How to Enable Clinic Login IP Address Restrictions

Allowed IP Addresses

Unauthorized Access Attempts

Unauthorized Access Attempt Alerts (Optional)

Viewing Unauthorized Login Attempts