Founded in 2013 and headquartered in Portland, Oregon, iVET360 delivers comprehensive management services for veterinary hospitals nationwide. Its team of specialists support practices by providing expertise in marketing, analytics, finance, bookkeeping, HR, and team development to streamline operations and improve performance. With a proven track record of innovation and client success, iVET360 is at the forefront of practice management solutions.

Learn more about iVET360

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Vetek Labs is excited to integrate with Shepherd and, as a special incentive, will provide new customers with a 25% discount off their first month of diagnostic testing.

Vetek Labs mission is to reshape the veterinary industry by reducing cost, improving service, and eliminating contracts. Vetek Labs has been able to create a new type of diagnostics laboratory that puts veterinarians first. If you are looking for flexibility and value instead of restrictions, contact Vetek Labs today. Learn more about Vetek Labs!

We've introduced a new activity log on the Admin → Users page to enhance central visibility into user logins and logouts.

This update provides management users with a clear and accessible record of account access events, including:

This ensures greater transparency and easier tracking of user access activity.

You can now include a patient ID variable in both appointment SMS notification message templates and forms, making patient record recall easy. This update ensures accurate identification to the associated patient. Appointment email notification previously supported this capability.

We’re excited to introduce barcode capabilities for inventory items, enhancing efficiency in product and inventory lookup and management!

Key Features:

This update streamlines inventory handling, making searches and accurate product retrieval efficient and seamless!

Client phone numbers can now be identified with the introduction of a dedicated name field. By adding a phone number title, you can clearly define the relationship between the number and the client. The new phone number name field is available within the client general information details. User feedback highlighted a strong need and use case for this feature, and we're excited to support it!

To wrap up our clinic shortcut updates, we're introducing the ability to export or download your clinic shortcut list. This feature allows you to easily review all of your shortcuts outside of Shepherd, ensuring they are up to date and optimally configured for your needs.

To enhance schedule and appointment management, we're excited to introduce a new appointment status: "Pending Confirmation." Based on user feedback, this addition improves tracking and clarity by indicating when an appointment has not yet been confirmed by the client but they have been contacted regarding the upcoming visit.

To enhance the consistency of information accessible within a SOAP, we've expanded the details displayed in the Signalment bar.

The following information has been newly added:

To support better boarding resource selection, we've added the last recorded patient weight to the patient details when scheduling. This ensures you have the necessary information at a glance for more accurate planning and accommodations.

To ensure the most preferred design presentation, we've reverted boarding calendar reservations to their previous fully color-coded format. Some users experienced reduced contrast visibility due to monitor and display setting variances, and this adjustment aims to improve clarity.

If you continue to experience visibility concerns, we recommend reviewing your display settings for any necessary adjustments.

With this design change, we've also corrected an issue where boarding reservations were falsely not being labeled across each week. Each reservation now retains a client and patient name identification along the left side of the reservation block.

To ensure a smoother transition to using inventory lot features, we've introduced an automated archiving process for legacy lots with 0 QOH (Quantity on Hand).

This update helps keep inventory records accurate and organized with minimal manual effort.

To enhance clarity when assigning patients to a message thread, we've added patient status indicators. While all patients, including inactive and deceased, remain available for selection, clear visual markers ensure you can confidently choose the correct patient association.

To enhance payment handling visibility, we've standardized payment date display across all payment tables to include both the creation date and the defined payment date.

This update ensures greater accuracy and transparency in payment tracking.

User feedback revealed inconsistencies in the available fields when creating a new patient through the Pet Portal. This update ensures that the patient sex field is always available, providing a consistent experience across all instances of patient creation.

Our Vaccination Report viewing options have been unified to ensure consistent and complete details, whether you're viewing a Rabies-specific report or a report for all vaccines.

These updates ensure you have comprehensive access to relevant patient and vaccination data across all reporting formats!

To improve manual time clock entry handling and support greater flexibility in managing time clock records, we've optimized the manual entry workflow by removing the requirement for a known clock-out time before a manual entry can be saved. We recognize that manual entries are sometimes necessary, so this update ensures a more efficient and user-friendly experience when handling time tracking adjustments.

We’ve added support for writing patient weights via API. Previously, there was no way to add a weight entry when creating a patient or update weights through OpenAPI. With this update, users can now:

This enhancement improves data accuracy and enables better integration with third-party systems managing patient information.

Shepherd OpenAPI now includes support for appointment cancellation reasons. This update ensures that appointment cancellation reasons can be recorded and retrieved through the API, aligning with the cancellation tracking available in the Shepherd UI.

This enhancement provides better tracking for external integrations managing appointment data.