The Kontak (PetDesk Phones) integration connects your VoIP phone system with Shepherd, allowing your client service representatives (CSRs) to access relevant client and pet information in real time during calls.
This integration is designed specifically for customers who use Kontak (PetDesk Phones) but do not use the full PetDesk integration.
Looking for the full PetDesk setup? Learn more here
Why Use Kontak (PetDesk Phones) with Shepherd?
Combining Kontak (PetDesk Phones) with Shepherd helps your team:
Personalize each client interaction with instant access to key information
Reduce call time with faster identification and record access
Deliver proactive care with a more informed front-desk experience
Retain more clients through improved service and communication
How to Enable the Kontak (PetDesk Phones) Integration
To set up the Kontak (PetDesk Phones) integration in Shepherd:
Go to Admin -> Integrations -> Data Connections -> Kontak (PetDesk Phones)
Toggle the Enable Integration switch to activate the connection
Navigate to Admin -> Clinic Settings and copy your Clinic ID
Contact PetDesk Support to provide your Clinic ID and finalize your account configuration
Log in to your PetDesk Phones account using the credentials provided for each location
If you have multiple locations, be sure to specify which one you’re integrating. Each location has a unique Clinic ID and will be connected to a separate PetDesk instance.
Need Help?
For support with setup or configuration, contact PetDesk Phones Support:
Email: phonesupport@petdesk.com
Phone: (888) 419-3222