PetLink Microchip | Shepherd Software Help Center

Connect your Shepherd account with PetLink to automatically register your PetLink microchips. This will save you time and ensure each microchip is registered.

How Does it Work?

PetLink scans Shepherd for PetLink microchips
PetLink scans your clinic's added or modified pet records every 24 hours to capture details on pets that have had a PetLink microchip (starting with 981) assigned to their profile since the last scan.
1. If the microchip is not already registered, PetLink creates an account and completes registration for the patient's microchip.
2. If the microchip is already registered, PetLink does not pull any information for chips/pets already registered.
Microchip is registered
The client gets a welcome email from PetLink
Once registration is complete, the client will receive a welcome email from PetLink.
Note: If a client says they haven't received their welcome email, please ask them to check their spam/junk folder.
Client Instructions
1. Log into their account to verify the information.
2. If the phone number provided is a cell phone but not flagged as a cell phone update the selection.
3. Add the “Alternate Contact”
4. Add an “Emergency Contact” this should be someone who DOES NOT live with the client/pet(s)
5. Add a picture of their pet
6. Update their contact information when it changes.

PetLink captures the following client and patient details for registration:

Pet Information Collected (*required)
Pet Name:*
Date of Birth:*
Species:*
Dog Breed Type:*
Breed:*
Gender:*
Primary Color:

Owner Information Collected (*required)
E-Mail/Username:*
First Name:*
Middle Name:
Last Name:*
Address:*
City:*
State:*
Zip Code: (Must be at least 5 digits)*
Country:
Primary Phone:*
Home Phone:
Cell Phone:

PetLink sends registration result emails to the practice after each data capture reporting the upload results. These emails identify successful registration, errors, already registered pets, and pets currently reported as Lost.

Activating the PetLink Integration

You will need to create a PetLink Vet Account before enabling the integration. Registering your veterinary practice, hospital, or clinic takes only a few minutes. Follow these simple instructions to register for a PetLink account:

Visit www.petlink.net
Select “Register” from the navigation bar at the top-right corner of the page, then select “Register Vet Practice.”
Fill out the required information requested. Be sure to select Shepherd as your software.
You will receive an email confirmation when your PetLink account is activated.
Once you receive this confirmation, go into the Shepherd admin menu, click on integrations, and then open PetLink. Once the PetLink integration page is opened, toggle on the integration. (see image below)
Once you have activated the integration inside Shepherd send an email to support@petlink.net letting PetLink know that has been done. PetLink will complete the integration on their end and email you when that has been done.

On the first day of the active integration, Petlink looks at any pet record modified/added/updated in the past 90-days and registers microchips starting with 981 that don't already exist in the Petlink database.

Questions?

To enable the PetLink integration or for questions and assistance using your existing PetLink integration, contact PetLink directly:

1-877-PETLINK (738-5465)
support@petlink.net

www.petlink.net

Note: Make sure your Microchip product is marked as a Service product type in Shepherd. This will allow you to toggle on "Microchip" and will prompt you to enter the Microchip number when administered in a SOAP.