ZRL Integration Setup

What you need

To set up the Zoetis Reference Labs To get your Zoetis Reference Labs (ZRL) credentials, reach out to your account manager.

Setting up the integration

  1. Open up 'Admin' in Shepherd

  2. Select 'Integrations' from the menu

  3. Choose the Zoetis Reference Labs integration from the list

The ZRL integration tile

This will open your practice's ZRL integration page.


From the integration page:

  1. Click the 'Add New' button in the Credentials section

  2. Input your:

    • Username

    • Password

    • Clinic ID

  3. Click the 'Validate Credentials' button at the top

If your credentials are valid, finish up by clicking the green 'Save' button.

Note: If your credentials aren't valid, try again—or contact your Shepherd account manager

Blank ZRL login requirements

After you save, you'll be brought back to the ZRL integration page. From here, you'll need to activate the 'Status' toggle on the left side of the Credentials section.

This will start the download of Zoetis Reference Lab's diagnostic services into the 'ZRL' section of your clinic's products/services database (Admin > Products > ZRL Products).

Expect this process to take around 15–30 minutes to initialize (depending on your internet speed).

Next Steps

After this is done, you'll be able to add ZRL services into your Shepherd database.

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