What you need

  1. Zoetis Reference Labs (ZRL) credentials.

    1. To get this set up contact your Zoetis Diagnostic Technical Specialist (DTS).

Setting up the integration

  1. Open up 'Admin' in Shepherd

  2. Select 'Integrations' from the menu

  3. Choose the Zoetis Reference Labs integration from the list

    1. This will open your practice's ZRL integration page.

From the integration page:

  1. Select the 'Add New' button in the Credentials section

  2. Input your:

    • Username

    • Password

    • Clinic ID

  3. Select the 'Validate Credentials' button at the top

If your credentials are valid, finish up by selecting the green 'Save' button.

Note: If your credentials aren't valid, try again—or contact your Zoetis Diagnostic Technical Specialist.

After you save, you'll be brought back to the ZRL integration page. From here, you'll need to activate the 'Status' toggle on the left side of the Credentials section.

This will start the download of Zoetis Reference Lab's diagnostic services into the 'ZRL' section of your clinic's products/services database (Admin > Products > ZRL Products).

Expect this process to take between 5–30 minutes to initialize (depending on your internet speed).


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