The main difference between a PIN and a password in Shepherd is that every user has a PIN, but not every user has a password.
We've made Shepherd work so that you only need a practice password (for your devices at the clinic) or if you're a remote user. So resetting a PIN is more often the issue.
Resetting a PIN
Note: To reset a pin, you'll need to have admin access, as well as the correct user permissions assigned to your role. If you're unable to access admin or the 'users' section, contact your clinic manager/admin.
Resetting a PIN is done through the locked user's account settings. To access a user and see/edit their account information:
Search for the locked user
Select their name. This will open the locked user's account settings.
Select the 'Reset PIN' button in the Actions section.
This will trigger a popup. Select 'Reset'
The new PIN will display in the popup. Take note of it.
Note: The PINs are randomly generated by Shepherd and cannot be customized.
Resetting a Password
To reset a user's password:
Follow the steps above to get to the locked user's account.
Select either 'Send Password Reset Email' or 'Change Password' from the Actions section
'Send Password Reset Email': allows the user to choose their updated password through the account
'Change Password': triggers a popup to manually update the password within Shepherd