Upcoming release events are always pre-announced to every user directly within Shepherd several days in advance with a copy of the Release notes. This is to help your team proactively prepare, anticipate, and familiarize yourselves with upcoming changes. You can submit any preliminary inquiries to our customer support team to ensure any release changes are received and implemented into your workflows as seamlessly as possible.

You can also expect to receive a reminder announcement the morning of the Release day.

Release notes are included within all Release day communications. You can also recall any Release day communication by selecting the blue chat bubble located in the lower right-hand corner of any Shepherd page, and then selecting Messages.

Alternatively, you can directly access Release notes using the Help option within the same modal. Use the offered search bar to narrow down the results to the specific Release notes that you'd like to recall.

Finally, Release notes can also directly be accessed from our Help Guide Library using this link: https://help.shepherd.vet/en/collections/3110414-release-notes

If you believe that a Release event or Product Update has occurred and you are not seeing the most recent changes, please try a hard refresh.
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To hard refresh following these steps:
​CTRL + Shift + R (Windows)

CMD + Shift + R (Mac)

If you have any previous Shepherd pages open when the new product version is deployed, you will receive a pop-up modal indicating the need to refresh your page to apply the new changes. If you continue actions without refreshing, it is likely you will receive an error as you perform various tasks.

Here's an example of the message you can expect indicating the need to refresh to apply the new version.

No refresh is necessary if you are newly opening or logging into a Shepherd page after a Release event or Product Update occurs. Any changes are automatically applied and available.

A support fix release happens outside of our normal release schedule or cadence. Changes included in a support fix update are fixes to technical issues, known as bugs. These are urgent priority issues where delaying a fix would cause continued significant workflow disruption or a user is blocked from completing an action with no alternative workaround solution available. We do not hold urgent fix resolutions awaiting a normal release date, and will share these as soon as they are ready. This is why you can appreciate smaller product changes intermittently outside of our normal release schedule.

A full product change update occurs approximately every 30 days on a Wednesday (scheduled around holidays). These full Release events include new features, larger feature updates or changes, or new integrations.

You can submit feature feedback directly from within Shepherd. Select your username in the lower left-hand corner of any Shepherd page, and then select 'Feature Ideas'. You'll see a blue button towards the top of the page titled 'Submit Idea'. Use this to submit any user feedback, or feature changes you'd like to user directly to our product team!
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If the product team has any follow up questions, they'll reach out directly to discuss your submission.

Alternatively, you can also leave your feedback with our customer support team.